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How do I place my order?

The first step in placing your order with Phenom Elite is emailing your team or organization logos to info@phenomelite.com or nathandorton@phenomelite.com. After your logos are sent you will receive a mock up design of the product you desire. Pending approval of that mock up design, there will be a checkout link created for your order and it will be added to our website. You may purchase and checkout using that link. We also can take payment over the phone if necessary.

How long will it take to produce my order?

ALL orders will take 6-8 weeks to produce.

When will production start on my order?

Production will start when payment is made. The 6-8 week timeline starts the day the payment is made regardless of when during the year the order is placed. (EX. If the order is placed October 1st, the order will be delivered 6-8 weeks from that date.)

What are the minimum orders?

There is a minimum order of 10 for ALL custom items. 

What type of file formats are needed for logo submissions?

Logo files need to be in the following file types: .AI (Adobe Illustrator), .EPS (Encapsulated  PostScript) or .PDF(Portable Document Format). These files are required so that the production process can run smoothly and efficiently.

What type of color sample is needed?

We require that each customer submit a PMS (Pantone Matching System) number so that we may match your color exactly. If a PMS number is not provided we will attempt to get as close as possible to your desired color(s). Please note that if a PMS number is not provided color shade may vary.

Can I see a sample glove before I place my order?

Yes, please click HERE to purchase a sample glove. Please note that these sample gloves will be randomized gloves from previous orders so that you may see and feel the quality of our product.

How do I determine sizing?

In general, our gloves sizing run the same as any pair of football or baseball gloves in the industry. What you wear in other brands, you would also wear in ours.

Order Changes, Cancellations, and Refund Policy

Changes on each order can only be made before the production process begins. Once your order has gone into production it can’t be cancelled and no refunds will be given.

Glove Warranty

While Phenom Elite’s unofficial return policy is “we always want to do the right thing”, we do offer a 30 day money back guarantee or replacement of glove for faulty quality of glove.  Glove must be returned back to Phenom Elite for inspection. Once inspected and determined glove doesn’t have “normal wear and tear” a refund or stock replacement is provided.